Returns & Refunds Policy

At JUST WATER, we strive for complete satisfaction with every sip; however, due to the perishable nature of our products, we can only accept returns on damaged or defective items within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a photo of the damaged product to initiate the process.

• 2.
  Verification

  Our quality assurance team will review your request and confirm eligibility for a refund or replacement within 48 hours.

• 3.
  Return Shipping

  If a physical return is required, we will provide a prepaid shipping label to send the unused portion back to our facility.

• 4.
  Refund Processing

  Once approved, a credit will automatically be applied to your original method of payment within 5 to 7 business days.